Supporting You Every Step of the Way

Homeowner Care

Our commitment to you doesn’t end when you move in. We believe in building lasting relationships with our homeowners by providing exceptional care and support throughout your homeownership journey. Our Homeowner Care program is designed to ensure that you continue to enjoy your living space for years to come.

A Seamless Experience

Your Journey with Us

At Quadra Homes, we strive to make your home-buying journey as smooth and enjoyable as possible. Here are the steps you can expect, from purchasing your new home to settling in comfortably.

Purchasing your home

3 easy steps to purchasing your home with only 5% down.

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A couple entering a room

Your Homeowner Orientation

About a month from your closing date, a Quadra representative will do an orientation with you to teach you about your new home, appliances, features and warranty.

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Celebration photo

Your Closing & Move-In

The Quadra Sales team will book your move-in and elevator time. On your closing date, the team will give you your keys and other pertinent homeowner information.

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Post Occupancy

Quadra doesn’t build and run. We are here to assist in any way we can.  Your home comes with a 2-5-10 warranty and we have a dedicated team on hand to give you personalized service for the first 12 months.

Your portal for service requests is: homeinformationpackages.com.

You will be given login credentials on your closing date.

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home care: Maintenance Tips

Video Tutorials

We understand that visual guides can be incredibly helpful. Our video tutorial library covers basic home maintenance of your home.

Photo of door handle

Door Handles

How to tighten your door handle if it comes off.

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Electrical Panel

Location of electrical panel and how to reset breakers.

Fire Alarm Annunciator

Information on the fire alarm annunciator panel and its function.

Photo of garburator

Garburator

How to operate your garburator.

Photo of gas range

Gas Range

How to operate your gas range.

Photo of GFI outlets

GFI Outlets

How to reset GFI outlets.

Photo of Kitchen water shut-off

Kitchen Water Shut-Off

Location and instructions for kitchen water shut-offs.

Photo of Main water shut-off

Main Water Shut-Off

Location and instructions for Main water shut-off.

Photo of Safe box

Safe Box

Wall safe and key instructions.

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Solarium

Solarium features and instructions.

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Washing Machine

Washing machine water shut-off.

Photo of Washroom Water Shut-off

Washroom Water Shut-off.

Location and instructions for washroom water shut-off.

still have questions?

contact homeowner care

If you need assistance or have any questions, please reach out to our Homeowner Care team

Call Us

604-308-9969

Hours:

9:00 am – 4:30 pm

Email Us

service@quadrahomes.com

OFFICE

  • 201-3550 Mt. Lehman Rd. Abbotsford, BC V4X 2M9
  • 604-855-4973
  • Email Us

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Terms of Use

© 2025 Quadra Homes Ltd. All rights reserved.

The developer reserves the right to make changes and modifications to the information contained herein. Maps, views, photography, and renderings are representational only and are not necessarily accurate, and final design, construction, and features may differ. Floor plans, layouts, finishes, prices, and availability are subject to change without notice. Please contact a developer sales representative for details. The developer may also make such further development modifications as are permitted by the disclosure statement, as may be amended, the contract of purchase and sale between a purchaser and developer (if applicable), or otherwise. E.& O.E.